Here you can read how prices are stated, how and when you receive your product and how you can pay. Our Terms and Conditions also apply.
Prices
All prices are final prices in euros including VAT. For private customers, the VAT rate of the country where you live applies; you see the rate and amount at checkout before submitting your order.
If you order for a company with a VAT identification number from an EU country other than Estonia, we check the number in the EU system VIES. If it is valid, we do not charge VAT (reverse charge). If VIES is currently unavailable, we charge VAT and you can still order. An order is not possible with a number that VIES reports as invalid.
Delivery
We sell digital products only. There is no postal delivery and there are no shipping costs.
You receive your product key
- on the order confirmation page directly after payment,
- by email to the address in your order and
- in your customer account, if you have created one.
The delivery time is shown on each product. “Instant delivery” means directly after payment is received. Otherwise we deliver within 24 hours after payment is received. In exceptional cases, for example if the payment service provider is still checking the payment, delivery may take up to 24 hours even for products with instant delivery.
Please also check your spam folder. If no email has arrived, write to us with your order number at office@vivakeys.de; we will then resend the key to the email address used for the order.
We currently deliver to customers with a billing country in the European Union. Some products can only be activated in certain regions or languages; this is then stated on the product page. If a product is temporarily unavailable, the product page says so and it cannot be ordered.
If a key you received does not work, use “Report a problem” in your order or the “Report a key problem” page. We check the report and supply a replacement for a faulty key.
Payment methods
The payment methods available to you are shown at checkout. They also depend on your country. We currently offer:
- credit and debit cards, Apple Pay and Google Pay, processed by Revolut
- PayPal
- in some countries, local payment methods via PayPal, for example Bancontact, BLIK, eps, iDEAL, MyBank, Multibanco, Przelewy24 or Trustly
You pay when you order. You enter your payment details with the respective payment service provider; we do not receive or store full card or account details. The payment service provider may require additional confirmation, for example in your banking app. We do not charge a fee for choosing a payment method.
If a payment is declined or cancelled, we do not deliver. We will then refund any amounts already charged in full.
Invoice
For orders for a company, we send the invoice by email after payment is received. Private customers can request an invoice via the link on the order confirmation page, in the payment received email or in the customer account.
Refunds
We pay refunds, for example after a withdrawal or for a lack of conformity, back to the means of payment you used, unless we expressly agree otherwise with you. This is free of charge for you. After a withdrawal, we refund within 14 days of receiving your notice at the latest. Details are in the withdrawal information.
Questions
Write to us at office@vivakeys.de or via the contact form. For questions about an order, please have your order number ready.
Last updated: 9 November 2026